Terms and conditions of surfboards and accessories purchased direct from Richard Freeman of Westbay Surfboards.

Contact details:

Westbay Surfboards
2 dhu varren park south
Portrush
Co antrim
BT56 8EJ

richard@westbaysurfboards.co.uk

Sorry but to remain competitive and to keep production levels up It is not possible to have visits, boards can be ordered direct via e-mail and either posted out or collected from a Westbay stockist.
Any surfboard repairs are through repair agents only.

I use the finest materials available but due to the very nature of the sport of surfing and the power of the ocean no guarantees against damage or breakage of surfboards are offered or implied. Surfboards have sharp edges particularly fins and noses and the sea is a dangerous place and I accept no liability for any injuries, damage or loss, you or anyone else may suffer.

If your board or other items are to be posted out, arrangement will be made with you via e-mail so that you can receive your board on a date that is convenient to you. Sadly times cannot be arranged.

Bespoke custom orders, please note colours and designs due to their very nature may vary from the designs displayed on the
website and that there is no refund option available for bespoke custom orders.

In-Stock surfboards and accessories may be purchased direct from Richard Freeman of Westbay Surfboards using paypal or
google invoice e-mail payment system or a cheque/bank draft in UK Sterling made out to Westbay Surfboards.
Throughout the transaction/posting process you will receive e-mail contact to keep you informed.
I am sure you will be delighted with your purchase, but if for any reason you would like to return your items,
(this option only applies to in-stock boards and accessories and not bespoke custom orders, for these please see above) you must notify that you wish to do so within 7 days of your purchase this is on the condition that the items purchased have not been used and the items purchased are still in new condition are un-damaged and with any tags still attached and you have all packaging
including postage packaging (bubble wrap, packing and cardboard).
If you wish to return items, please contact me first via richard@westbaysurfboards.co.uk to obtain a returns number or to discuss an exchange within 7 days of your purchase.
Items for refund must be returned within 14 days of purchase.
Returning items are at your own cost. It may be possible for myself to arrange collection via a courier service as long as the goods are wrapped back up exactly as delivered and the goods are made easily available for the courier to collect, however in this
instance there will be a charge made to you or deducted from the refund amount.
Items will be refunded on safe return to me.
If items are requested for refund but not returned, action will be taken to reclaim the items, and all costs involved will be charged to the customer.


If you would prefer to return your items in person to a Westbay stockist this may be possible, however please contact myself via e-mail first, if returning items you must also return any packaging that arrived along with the item/items you purchased, failure to do so may incur a charge.

If you place an order or purchase in-stock items it is deemed that you have read, fully understood and are completely happy with all of the above.